Today, protecting business means protecting consumers
Jumping through regulatory hoops can be confusing and exhausting.
As the data economy matures, consumers are increasingly concerned with how their personal data is used by corporations. Specifically, they demand greater data privacy transparency from organizations that collect and store their information. New regulations such as the EU’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) ensure that corporations reassess their data collection, storage, and usage policies in favor of greater privacy and transparency for consumers.
This multi-faceted landscape regulates every aspect of how organizations collect and process data. Key themes include providing notice of how data is used, managing consent, ensuring IT security, defining data minimization and retention standards, establishing new processes around consumer rights, and confirming that third parties are handling data appropriately. Each key theme comprises multiple layers of complexity, and successful management requires tight collaboration across the organization — from the legal team and IT to business teams and vendors. Without effective program leadership and expertise across different dimensions, companies can easily become overwhelmed.
Data protection laws will continue to disrupt the competitive landscape for organizations across industries. Companies who fail to demonstrate compliance face hefty fines and disruptive audits. But those that integrate an agile approach, strong risk management, and effective change management into their operational fabric will empower their teams to innovate, deliver at speed, and drive growth.
SEI helped a multinational pharmaceutical company conduct a process-by-process analysis of their data handling practices. Completing a comprehensive gap analysis, our consultants developed a set of deliverables for privacy procedures, training, and incident management. Further, we helped establish a data privacy office based on industry best practices.
Expand the possibilities with custom-made data privacy frameworks.
Although the consent of the consumer is at the heart of data privacy, these efforts involve balancing risk and compliance concerns with providing the optimal customer experience. Instead of focusing on compliance alone, SEI helps clients tackle regulatory requirements and elevate their customer experience by conducting comprehensive gap analyses and developing tailored solutions that incorporate clients’ existing policies.
We understand that tackling data privacy requires sustained collaboration, executive support, and reliable program leadership. What’s more, we know that a one-size-fits-all approach limits flexibility and does not work for many organizations. That’s why our consultants not only leverage best practices from our extensive experience, but also collaborate with executives and legal teams to align business objectives with the right technology, creating data privacy programs tailored to clients’ unique goals.
Data privacy must be guided by sound legal expertise — but that’s not where it ends. Successful, ongoing compliance depends on precise execution, widespread adoption, and an ability to respond to changing regulatory requirements nimbly. We help executives develop flexible, comprehensive data governance frameworks that anticipate changes in regulations and consumer demands. SEI consultants leverage extensive delivery leadership and change management experience to help clients process consumer requests, uphold privacy expectations, and demonstrate transparency throughout the process.
Global Cruise Company
SEI successfully prepared a global cruise company for GDPR compliance. Working across 31 business teams, our consultants conducted a comprehensive gap analysis and developed sustainable data privacy practices that aligned with critical growth objectives. The resulting framework allowed the organization to scale in accordance with global privacy regulations.
Don’t just comply — thrive
In today’s compliance environment, strengthening data privacy practices is an absolute necessity. Our consultants take a holistic approach. We embed ourselves into our clients’ unique cultural fabric and operating models to integrate data privacy into the operational framework of the organization, freeing companies to focus on what really matters: creating value and driving growth.
We partner with organizations to build data privacy programs tailored to the unique compliance and risk landscape in which they operate, while always keeping an eye on enabling business results. We establish high-performing, sustainable, cross-functional programs that create positive changes for both the consumer and the organization. Our consultants work intimately with client teams to ensure that we mitigate risk, lift operational efficiency, and create a competitive advantage — thereby protecting the organization and fortifying its bottom line.
Management Consulting Firm
SEI helped a top management consulting firm develop a confident approach to data privacy and demonstrate GDPR compliance. By conducting a process assessment of existing data practices, our consultants helped take inventory of the firm’s data assets and developed comprehensive compliance reports across priority markets.