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Leisure & Hospitality

Drive growth with innovative experiences

INDUSTRY overview

Technological innovation and advancements in sustainability are resetting customer expectations for travel, dining, and recreational experiences. Models for quality experience are constantly evolving, and leisure and hospitality companies thrive by boldly exploring new technologies and modernizing their operations to deliver unique, integrated customer experiences. In a competitive market where brand reputation is key, industry leaders and challengers alike are under pressure to couple innovative experiences with more sustainable, eco-conscious models of operation.

At SEI, we know that digital disruption can present unprecedented compliance challenges and overturn hard-earned customer and employee loyalty. Our consultants are experts not only in technology modernization and implementation, but also in regulatory compliance and process improvement. By optimizing operations and implementing automated tools, we help every leisure & hospitality client establish a proactive — rather than a reactive — compliance posture.

Furthermore, our experienced consultants help leisure & hospitality clients leverage the latest technology, including artificial intelligence (AI), virtual reality (VR), augmented reality (AR), and wearable technology to reimagine the guest and employee experience. We are committed to fit-for-purpose solutions. No matter what technologies and vendors are selected, we design customized strategies in accordance with our clients’ unique pain points and business objectives.

SEI consultants work collaboratively with clients every step of the way to develop and deploy integrated features that bring experience to a whole new level — from seamless booking systems to cutting-edge AR-enabled recreational activities that create unforgettable experiences and reinforce brand identity.

We know that delivering a unique vision requires end-to-end support, and our consultants bring deep expertise in strategy design, product development, and change management to the table to help operationalize our clients’ biggest, boldest ideas. We help clients evolve their business model to align with rapid product delivery and we consistently apply data-driven insights to identify improvements across the value chain.


2018 workforce shortage in U.S. leisure & hospitality sector


Value of global in-destination activities industry


"Seeing the world" is Millennials' and Gen Zers' top priority
Blog Post

How Technology Is Changing the Hospitality Industry

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Global Cruise Line

SEI collaborated with a major cruise line to design and launch a series of AR mobile application games and immersive features that created unique customer experiences. The success of the games led to greater traffic in neglected areas of the ship, increased customer satisfaction and retention, and helped promote the cruise line as a leader in innovative recreation.

American Restaurant Chain

Following a significant data breach of point of sale (POS) systems, a major restaurant chain engaged SEI to manage the forensic investigation and design a POS solution with secure credit card processing, backed by information security best practices. We managed technology deployment at over 400 locations. Our work helped renew PCI certification and insurance and stemmed further associated breach costs.

Professional Baseball Franchise

A storied professional baseball franchise wanted to level-up its use of Tableau across the organization. SEI delivered a mobile-enabled sales reporting dashboard that allowed sales managers to monitor inventory levels at each sales location in near real time and provided highly customized visualizations for player evaluation.