Implementing CRM

By | Consultancy, Customer Relationship Management, Enterprise Architecture, Strategy

Customer Relationship Management (CRM) is a seemingly straight forward concept around taking care of your customer . Given the evolution of service management best practices and big data , today’s CRM systems are anything but simple, providing a vast range of services, platforms and techniques.  Adding to the complexity are newer technologies to consider that are continually being added such as Big Data with Social Media Integration and Predictive Analytics using Machine Learning.

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The Conversion of a Consulting Road Warrior

By | Consultancy, Culture

For a long time, I thought being a consultant meant traveling every week. Period. The road warrior lifestyle of weeks away from family and living out of a suitcase was a necessary evil within the consulting profession that demanded such personal sacrifice in effort to best serve our clients. It was not until I discovered SEI that I realized there’s a different way.

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SEI Teamwork – Finding Our Swing

By | Collaboration, Consultancy, Culture

I recently finished reading The Boys in the Boat, by Daniel James Brown.  It is an improbable account of the University of Washington’s Crew Team and their quest to win gold at the 1936 Berlin Olympic Games in Nazi Germany.  This Huskies crew team was a true underdog, not expected to compete in the Olympics, much less win gold.  The author paints a remarkable portrait of an amazing conquest and captures what it was like to beat the odds through trust and teamwork.

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There Are No Small Tasks (The Benefits of Tactical Work)

By | Consultancy, Strategy

What is consulting work? What does it look like specifically? There are a lot of variables dictating the answer, but across the board it involves problem-solving and quickly building relationships that will help the consultant solve those problems, both internally and with their client.

However, it’s often what those “problems” look like that determines the specifics of what consulting work looks like.  Seasoned consultants know that this work doesn’t always involve C-level interaction, cutting edge technologies, or “strategic” projects.

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Are You Just “Holding On”?

By | Consultancy, Culture

This August, I will reach my 11-year anniversary with SEI. Eleven years. That’s a long time for most consultants to stay with one company. Well before most consultants get close to the 10-year mark with one firm, they’ve typically considered a move to a new employer. However, as I think back over my last decade with SEI, I can’t remember a time when I even considered moving on.  What made SEI so different that I don’t feel like I’m just “holding on”?

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Servant Leadership is Our Responsibility

By | Consultancy, Culture, Leadership

I recently finished reading The Heart And The Fist by Rhodes Scholar and decorated U.S. Navy SEAL, Eric Greitens.  Mr. Greitens is an amazingly accomplished, yet very humble man.  He worked with nuns in Mother Teresa’s homes in India as well as aid workers and volunteers in Rwanda, Bolivia and Bosnia.  He fought beside marines and fellow Navy SEALS in Afghanistan and Iraq.  Throughout his journeys he discovered this world requires both compassion and strength; it requires service and leadership. The paradox here is that we need both.  Mr. Greitens’ message, and his life, spent as a true servant-leader, deeply resonated with me and reinforced why I love working for SEI.

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