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Swirl

Operational Excellence

Achieve scalable efficiency across your enterprise

What We Face

The Challenge

Lack of alignment increases costs and delays business objectives.

Technology implementations, branding overhauls, and organizational redesigns have the power to set companies up for unprecedented success — if they are prioritized appropriately.

Unfortunately, many organizations attempt to juggle diverging priorities and a growing project portfolio through disjunctured operational systems and processes, which can hamper productivity and top-line performance. Without a clearly defined future state and a comprehensive, targeted strategy to support it, resources are allocated inadequately and teams, already short on bandwidth, are unable to bring tangible results to fruition in a time- and cost-effective manner.

At the crux of this problem is often a lack of leadership alignment. When various stakeholders push diverging agendas, focus among the workforce splinters and process inefficiencies abound. Identification and ownership of core KPIs can be a challenge because there are too many to manage and little consensus over who owns what and why.

As a result, emerging business challenges can be treated with ineffective or insufficient solutions that fail to address the root causes. These quick-fixes ultimately consume more time and resources, leading to low-value processes that result in slower speed-to-market, greater employee and customer turnover, and stagnating results.

CASE STUDY

Insurance Company

A leading insurance claims department faced declining customer satisfaction ratings and increasing employee turnover, putting their business success at risk. SEI collaborated with key stakeholders to establish a shared vision for quality claims handling, re-engaging customers and employees alike.

How We Work

Our Approach

Execute data-driven strategies for streamlining operations.

In every client engagement, SEI creates not only a unified sense of direction, but critically, the momentum needed to drive progress. We develop customized data-backed operational strategies that define key organizational goals, identify performance gaps, advise on how to close those gaps, and predict future demand to ensure operational scalability.

Once the current and future states have been clearly defined and all key stakeholders are aligned, we leverage our collective abilities in design thinking, change management, and technology enablement to craft detailed project roadmaps that reflect key business objectives. Marrying proven methodologies like Lean, Six Sigma, and Agile with decades worth of experience in DevOps and process automation, SEI consultants are able to streamline project pipelines, standardize business processes, and optimize resource allocation.

Most importantly, we embed ourselves into each client’s company culture, defining a tailored approach that’s unique to their business. No two clients are alike — so why should their strategies be? Working collaboratively with our clients, we coach employees and integrate operational excellence into the cultural fabric of their organization, positioning them to achieve more.

CASE STUDY

Healthcare Institution

A U.S. hospital was experiencing low patient satisfaction ratings as a result of lengthy wait times and prescription delays. SEI collaborated with key stakeholders to optimize the institution's operational performance, implementing streamlined processes and procedures that drastically increased their patient experience score.

How clients Win

The Results

Achieve a strengthened bottom line through elevated efficiency.

With a comprehensive understanding of an organization’s current state and desired future state, our experienced, small teams leverage robust data & analytics, leadership, strategy, technology, change management, and design and development capabilities to help the client achieve sustained success.

Committed to operationalizing every strategy, we get in the trenches with each client, restructuring teams to improve workflows, integrating new technologies to accelerate automation, and standardizing disjointed processes to eliminate redundancies.

Our nimble execution ensures costs are lowered, waste is reduced, and inefficiencies are eradicated, moving the needle on topline business goals tied to revenue growth, speed-to-market, customer retention, and more. With the help of SEI’s skillful advisory and delivery leadership, organizations of every shape and size can optimize their operating models for improved long-term performance and profitability.

CASE STUDY

Financial Services Company

A financial services company wanted to transform their finance and corporate accounting units to improve their reporting effectiveness. SEI provided end-to-end program leadership, defining and implementing a transformation workflow that improved operational efficiency and led to significant cost savings for the company.