Monthly Archives

April 2017

Backlog Blunders

By | Agile, Communication, Demand Management, IT Implementation

For a successful agile team, a proper backlog is as important to success as air is to breathe. Neglect the backlog and allow disorder and non-precedence to creep in.  The result?  Teams who thrash – trying desperately to determine what to work on, suffering from bad habits once extinguished, and losing the the agile culture and mindset you’ve worked so hard to foster begins to falter.   Teams who are led astray from their backlog are not uncommon, but there are a few categories of mistakes and mis-steps that seem to repeat themselves most frequently.  In today’s blog we’ll review these common challenges and discuss best practices to overcome them.

Read More

Implementing CRM

By | Consultancy, Customer Relationship Management, Enterprise Architecture, Strategy

Customer Relationship Management (CRM) is a seemingly straight forward concept around taking care of your customer . Given the evolution of service management best practices and big data , today’s CRM systems are anything but simple, providing a vast range of services, platforms and techniques.  Adding to the complexity are newer technologies to consider that are continually being added such as Big Data with Social Media Integration and Predictive Analytics using Machine Learning.

Read More